PRIVACY POLICY

Introduction
Real Electric is committed to safeguarding the privacy of our website visitors and service users. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.

• Contact Data includes billing address, delivery address, email address, and telephone numbers.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform, and other technology on the devices you use to access this website.

• Usage Data includes information about how you use our website, products, and services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

Specifically, we use your data to manage your inquiries and requests, provide services, and improve our website and services.
 
SMS Messaging Policy
Real Electric prioritizes customer consent and transparency when it comes to SMS communications. Below are the details of our SMS messaging practices:
Consent to SMS Messaging

• Verbal Confirmation: Real Electric will not initiate SMS messaging unless explicit verbal confirmation is provided by the customer during an initial phone call.

• Opt-In Process: During the first verbal phone call, Real Electric will confirm whether the customer is willing to opt into receiving SMS messages. Customers have the option to decline.

• Notification of Costs: Customers are informed that standard message and data rates may apply based on their mobile carrier's policies.

• ​No Sharing of SMS Data: Real Electric does not share, sell, rent, or disclose SMS communication data, including phone numbers, to any third parties. All SMS-related data is handled internally and remains confidential.

Storage of Contact Information

• Contact information provided by customers in forms or during interactions is recorded and securely stored in Real Electric's customer management database. This information is used exclusively for business purposes, including SMS communication, when consent is granted.

Customer Rights Regarding SMS

• Opt-Out Option: Customers may opt out of SMS messaging at any time by replying with "STOP" to any SMS received or by contacting us directly at the contact information provided below.

• Accuracy of Information: Customers are responsible for providing accurate contact details to ensure proper communication.

Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, erase, object to processing, and request the transfer of your personal data.

Customer Reviews
Real Electric reserves the right to post public reviews made by customers on our website at our discretion. If a customer requests the removal of their review, Real Electric will comply with this request immediately.

Changes to This Policy
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

Contact Us
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at Inquiry@RealElectricLLC.com